NARA

→ /refund-policy · last updated 20 July 2025

Refunds &
cancellations.

The prepaid credit model, the two cases where refunds apply, and how to file a dispute — transparent and in compliance with GDPR and the DPDP Act.

Introduction

At Nara Virtual Private Limited (“Nara Virtual”, “we”, “us”, or “our”), we are committed to delivering high-quality AI-powered services. This Refund & Cancellation Policy outlines our approach to cancellations, refunds, and related processes to ensure transparency and fairness, in compliance with GDPR and India's DPDP Act.

The prepaid credit model

Prepaid credits — services operate on a prepaid credit-based system; credits are deducted based on usage per your plan's pricing and limits.
Non-refundable once consumed — consumed credits are non-refundable except as outlined in section 03.
Credit expiry — plan credits reset each billing cycle and do not carry forward unless your plan explicitly states otherwise.

When refunds apply

Refunds are not provided for purchased credits or activated subscriptions, except in the following cases:

Duplicate transactions — a payment processed multiple times due to a technical error.
Prolonged service disruption — disruptions lasting more than 48 consecutive hours, as confirmed by our internal team.

Approved refunds are processed within 7–10 business days to the original payment method, subject to verification and applicable law.

Cancellation

How — cancel your subscription at any time from your account dashboard.
Effect — cancellation stops future auto-renewals; it does not refund the current billing cycle. Access continues until the end of the paid period.
Data — upon cancellation you may request deletion of your personal data per the Privacy Policy, subject to legal retention obligations.

Disputes

For payment-related disputes, contact us at [email protected] within 7 days of the transaction with the transaction ID and a description of the issue.

Disputes are reviewed case by case, with decisions made per our policies and applicable laws (including GDPR and the DPDP Act). Nara Virtual's decision is final, subject to your rights under applicable law.

Contact

Questions about payments, refunds, or cancellations: [email protected]. Registered address: Atal Awas Colony, Belbhata, Abhanpur, Raipur – 493661, Chhattisgarh, India.

We may update this policy periodically; continued use constitutes acceptance of the updated terms.

Questions · [email protected]